Open a support ticket here. You can find an overview of all your tickets in the support section of our website.
You need to create a website account to submit a ticket. Please respect server admins' privacy and do not send them private messages. Support ticket is the only way to go. They will answer it as soon as possible.
Read this guide if you want to help the team with a perfect ticket.
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Report it in a support ticket, you can open one here.
Always provide evidence: screenshots, videos, tribelogs and whatever you think may prove a rule violation.
Read this guide if you want to help the team with a perfect ticket.
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Video is the best evidence. If you ever get involved in a situation that requires admin's intervention, a video showing the situation from your perspective will always help you get out of trouble. And if you see someone violating sever rules and you want to report it, a video would help admins in investigating. You never know when you may need it, so it's highly advised to always use recording software. This will also help you find your place of death to recover your loot.
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Use the Suggestions subforum on our website to submit your suggestion. That way other players have an overview of what has already been suggested and take part in the discussion.
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ccc coordinates is the exact position of your character in the game. They are way more precise than the Lat/Lng coords and also contain the current height and viewpoint of your survivor.
You can receive your current ccc coordinates by opening the ingame console (default key binding is "TAB"), type "ccc" and process with Enter. This will copy the current ccc coordinates to your clipboard and you can paste it anywhere you want.
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To keep our servers crowded and find new players regularly we need to advertise our cluster. With your votes our maps are more present in the toplist of ark-servers.net which attracts lots of players.
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Ghost Coins (GC) are vote points, ARc Bars are their ingame counterpart. You can spend them on voting rewards and trade them with other players. You can get 9 Ghost Coins daily by casting three votes on ark-servers.net, getting three Coins per vote.
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GC can be obtained by voting for our servers, using the three links on the right side of the forum. Vote using the same Steam account that you use to log in to this site.You can get 9 GC daily from voting. GC should be delivered within an hour. You can see your balance in top right corner of forum.Note: at the beginning of each month GC are delivered with delay, usually up to 5 days. Voting on a mobile device: press "Show sidebar" on top of Forum, voting links are under donations bar.
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After Voting your GC should be delivered within an hour. You can see your balance in top right corner of forum. Note: at the beginning of each month GC are delivered with delay, usually up to 5 days.
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Log in to Ghost Data using your Steam account. Press "View my profile", then choose "Ghost Coins" on the left, then enter the amount of GC to transfer. Open Reward Vault in game and click Reward Menu in the middle to see and withdraw your ARc Bars.
In case of issues see this gif:
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Make sure that you vote using the same Steam account that you connected to your forum account. Have a look at the Voting List - there you can verify the number of your registered votes, and you will receive GC for every vote. Usually it will happen within an hour after you vote, sometimes it can take a little longer.
At the beginning of every month Ghost Coins delivery is delayed, and you should receive GC after a few days. You don't need to worry or report it.
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You can find a list of all rewards you can buy on our Voting Rewards page. Some of these rewards like dinos and items are available ingame in the Reward Vault so you can purchase it anytime, for some other things you need to open a ticket.
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ARc Bars are saved on your ingame account, which is shared across the cluster. To get them in physical form (to use in Auction House etc.), choose "Misc" category in Reward Vault and then press "Exchange 1/10/50/100" and purchase it and Bars will appear as an item. To add them back to your balance, simply consume them. You can purchase only Titanium Bars - 1 TB = 10 ARc = 10 Ghost Coins, this means that the minimum amount to trade in Auction House is 2 Titanium Bars = 20 Ghost Coins.
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Transfer of Ghost Coins is disabled. You can only give ARcBars to other users ingame.
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No. Ghost Division doesn't sell anything. For donating you get the pink name, patrons get some perks such as dino recolors. It's not allowed to trade GC/ Bars/ any in-game items/dinos for real money.
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No, it's not possible.
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Every player that reaches the max number of votes in a given month has a chance to receive the Top Voter reward. Winners are drawn at the beginning of new month. Rewards are: 1st place – ascendant blueprint of your choice, 2nd and 3rd place – mastercraft bp of your choice, 4th and 5th place – journeyman bp of your choice.
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For every 42 votes within the same month (14 days of voting) you automatically receive one free Gender Change Token.
Check this guide to learn more about Gender Change Tokens.
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You can do it by voting on the servers listed on forum's main page. You can also donate or join GD's Patreon for a few little perks, such as being immune to inactivity cleanup.
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As a donator you will receive a special rank on our website and discord. Please open a ticket to get your proper rank in Discord. You will also have a special ingame rank with the donator icon in chat for 90 days, if you donated 10$ or more.
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Depending on which membership you choose, you will enjoy various benefits such as free tokens, whitelist for crowded servers or whitelist for inactivity cleaning. Check out the other benefits on our Patreon Page.
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GD servers aren't pay2win, so your donations will help to pay for the servers, but won't give you any ingame rewards. If you join GD's Patreon (with 10$ tier or higher), your base won't be demolished due to inactivity as long as you keep your subscription, and you will receive dino recolor and gender change tokens. You can earn Ghost Coins only by voting on the server or trading with other players.
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The money is used only to support the cluster, we use it to pay for multiple root servers, various licenses for software, our website and databases etc. We don't make any profit from this, all our team members are volunteeres and do their job out of love for this community.
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Inactive tribes in ARK are a problem as all their progress remain on the maps, their bases, dinos and even characters. To make sure our cluster is running smooth and is fun to play we need to remove inactive tribes from the map. Any tribe that did not log in for ten days is considered inactive and will be removed with the next cleanup.
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No, as long as you log in to one of our servers it will update all maps. Every tribe you are member of will reset its timer across the cluster.
Be aware that using multiple characters with the same SteamID might jeopardize this system if these characters are in different tribes! Having multiple characters in one Steam account is not recomended and on your own risk.
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You can open a ticket and tell us how long you will be inactive (a maximum of 4 weeks). Ensure your bases are not breaking any rules, soultrap your dinos for safety. Let us know your exact times of inactivity and if you are back sooner than planned. Any failure to report your inactivity may result in your progress being removed.
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There are two scenarios: Either you have been inactive for more than ten days and did not open a ticket. In this case your base was removed due to inactivity, our rules clearly tell you to open a ticket if you will be inactive for more than ten days. We cannot do anything in this case, sorry.
If you did open a ticket and announced your inactivity please update this ticket and let us know. We will check what happened and if we accidently removed the base we will of course refund everything you lost. In this case we need you to build a small base and tell us the coordinates so we can place some storages for the refund.
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You are allowed two have two areas with structures on every map, a main base and an outpost. The outpost is limited to be a maximum size of 7x7 foundations and a height of 4 walls. We also accept a cliff / tree platform as an outpost. If you have more than two areas we will remove some.
We usually announce area cleanups in our Discord in the 24h-cleanup channel. If you see your tribe in that channel make sure to check your areas and bring the count back down to two. You can use GhostData to find all your structures on a map.
Check this guide to learn more about GhostData and its functions.
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There are none, but if you ask politely, some players may have some tames or items for you. Be friendly, and not insistent or even annoying. Check the marketplace in Discord and in forum, and have a look at the ingame Auction House – many players are trading goods for resources or for Ghost Coins, which you earn by voting on the server.
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Yes, this is totally possible. Your activity is being synced across the cluster so as long as you play on one map, all your tribes on other maps will also remain active.
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Enter an obelisk's/ beacon's/ transmitter's inventory and press "Travel to another server".
You can travel with your inventory, or upload your items in the "ARK DATA" tab (50 slots available). It's not possible to upload or travel with element, element shards and TCsAR vault. Creatures upload is disabled, you have to transfer your dinos in soultraps. You can upload tributes for bossfights with the "/upload" command in chat after opening the transmitter. Be aware that some tributes despawn on certain maps on server restarts due to a change Wildcard made in 2021.
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Wild dino wipes take place weekly on Fridays early in the morning (3 am CET/ German time).
During taming event these wipes occur daily (Friday, Saturday, Sunday, Monday).
Please keep in mind that bosses count as wild dinos and they are deleted during wild dino wipe. Do not start boss fights shortly before it happens! This will ruin your run and you will have to gather artifacts and tributes again.
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1. First of all you need your own Discord server (or some server you got admin rights on). → Guide
2. Next you need to create a webhook for that Discord. We advise to use a seperate channel for the Webhook. → Guide (You will only need to follow the "Making a webhook" section)
3. You can now add this Webhook to your tribe ingame with the following chatcommand (replace with the webhook created by your Discord): /TLR
4. Enjoy all your tribe logs saved forever in your personal Discord.
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No, server staff will only refund items lost due to their direct mistake, like removing your base by accident.
Refunding everything lost to game malfunctions would take a full time job, and admins are supporting in their free time. Every player is equal, so please don't expect admins to make an exception for you.
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Your body moves a bit when you log in/ out and with every server restart, and it can glitch through your walls or foundations and get killed by wild dinos, drowned, or fall under mesh and get deleted. It's recommended to always log out naked. Items lost this way will not be refunded. Please always use loadout mannequins. They are cheap to craft and all you have to do is press "Switch all" when leaving the game. This way you make sure your stuff is safely stored.
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It's advised to travel between maps for the first time with nothing valuable on you, only some structures to build a spawn point, so you can travel without this issue.
If you are stuck in a foundation or other structure, open console (default key binding is "TAB") and type reconnect, this should push you out of said structure.
If you are a fresh spawn, or don't have valuable items on you, you can kill yourself and spawn in a different zone, type "/suicide" in game chat.
If you have omni tool, or a piece of thatch to craft it, equip it, hold R and choose Teleport - then teleport to one of public teleporters.
If you fail to get out, then submit a support ticket here.
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Try to pull it with grappling hook. If the body turned into a bag, you can pull your stuff with Advanced Transfer mode of N+ Omni tool or shoot the bag with a soul gun. If it didn't turn, travel to another server and back, this will make your body despawn and your inventory will instead be in a bag. We believe in challenge so there is no death helper or any other tool to retrieve your items automatically.
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Try to respawn (type "/suicide" in game chat) or fast travel with the bed on which you slept. Make sure to pick up your items afterwards. You can also pick up your bed.
It seems to be happening more often if your bed is close to a wall - if you keep glitching, try moving your bed a bit further.
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Don't spawn. Once you notice you are on the wrong map, press [ESC] and return to main manu. Then join directly the map you intended to join. It will ask you to download your survivor.
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Use N+ water intake. It produces water magically, without needing to be connected to any water source. They can be placed anywhere you want and used for an infinite water supply, negating the need for long and aesthetically unattractive water pipes (which are not allowed anyways).
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No, there is no way to download anything from outside the cluster. Every player gets a fresh start.
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Follow this guide carefully, it was written to solve most known joining issues: How do i join the server?
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Make sure that all your mods are up-to-date. If they aren't, and nothing is downloading/ installing, restart Steam – it should start downloading the update.
Due to recent Steam changes, you may have to unsubscribe and re-subscribe to the mod to push its update. Then launch ARK and let it install the mod.
Servers are checking for updates every hour, so sometimes you may need to wait up to 1h for the server to update. Follow GD's Discord to keep in touch with the community and to check if the servers are updating.
Check this guide to learn how to fix a Mod version mismatch!
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Just wait 5-10 minutes, server will eventually recognize that you left and let you back in. You can also disconnect yourself using Ghost Data.
Check this guide to learn more about GhostData and its functions.
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Servers perform a daily restart at 12:15 CEST, it usually takes 10-20 minutes. Sometimes servers go down to upate the game or mods which also needs a restart.
If only one server is offline, it could have been crashed and needs to be restarted by server owners. Please join GD's discord to stay tuned.
If servers are up but you still can't see them, make sure that your client and mods are updated.
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Verify your game files – sometimes they may be corrupted, what causes game crashes. Check if your game settings are adequate to your hardware – try lowering them or running the game in low memory mode. Also check if your drivers don't require an update.
If you are running Ark on a potato, open Steam library, right click Ark → Properties → General -> Launch options, paste: +mat_reducefillrate 0 +r_shadowrendertotexture 0 -sm4 -d3d10 -nomansky -lowmemory -novsync → then launch the game and set all graphic settings to lowest. You will feel like in 1999 but will get nice fps!
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This error is client-side. Buffer can be defined as memory, where the client holds data that is has to process. This data is all kind of information that affects your game, starting with the world around you, structures, dinos, animations they perform, ending with your character – your inventory, learned engrams, your uploads etc. Pieces of information are flagged as less or more essential. If you reach your buffer limit while processing less essential information, it will just fail to process. But if you reach the limit while processing absolutely essential thing, then the client can't handle it and will crash.
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Reduce the amount of data that your client has to process. Make sure that your inventory isn't full (best option is to carry only items that you actually need), don't learn every possible engram (try mindwipe when getting buffer overflow), being in your base – turn off the structures that are running but not currently needed – such as tek replicator or forge, remove items and dinos from your game data (uploads), don't carry too many soultraps (and best don't upload them) as they hold a big amount of information, move to a less populated area, reduce your graphic settings – especially view range and details – the less you process, the better for you.
It appears that sometimes you can get this error with no visible reason [aka: Ark being Ark], then try to respawn.
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Make sure to have "Show password protected" unchecked (bottom-left corner of server list).
Check your internet connection. Check, if steam isn't down: steamstat.us
If you can't see a DLC, you may need to install it first.
Check for mod or game updates, restart Steam, verify game files.
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