Posts by Cherie

    As an admin you do your part to keep the servers and the community running.

    Of course, your tasks mainly include the support of players who need our help or have questions, for this our ticket system is your place to go.


    To make it as easy as possible for our admins, our one and only support platform is the ticketsystem, which on the one hand ensures that important inquiries can be saved so every team member has access to it and on the other hand it gives us more free time because we are able to work all cases through in a targeted manner. We actively support our players with questions and problems relating to Ark and work permanently to make our support effective and quick.


    You also support the Owners when it comes to testing and optimizing the server.

    As part of the team, you naturally influence the direction in which our project develops. Things like server settings, player wishes, concepts or ideas are discussed in team meetings.


    Of course Ark is a hobby and we don't expect any team member to be present 24/7. Everyone should only do as much as she or he can and want.


    TLDR

    - You are eyes and ears on the servers and ensure a respectful atmosphere.

    - You help our community with questions and problems via ticket support.

    - You help to enforce rules and requirements on the servers.

    - You support us in keeping the maps clean and keeping everything going.

    - You take part in meetings and decide with us.

    - You become part of the team and support the project.


    Requirements:

    - An application with some information about you and your motivation

    - 18+

    - Ark experience

    - Fluid in German or English

    - Teamspeak

    - A helpful personality


    We are looking forward to your application

    If you require In game or any other form of support you need to create a ticket.


    Some basic rules:

    • A ticket should include all relevant information and all fields should be filled out. Incorrect or missing information will result in Admins / Owners having to spend more time sorting out the ticket or it may end up with the ticket being closed due to lack of information.
    • Please only use English or German in tickets. Any other languages will not be supported and your ticket will be void.
    • If your issue or circumstances change, please update your ticket so we know. This will stop the Admins and Owners wasting time on issues that are already resolved.
    • If you create a ticket it is your responsibility to log into the website and check if the ticket has been updated. If we don't get a reply within 4 days the ticket will be closed.
    • Please follow below step by step instructions for completing a ticket.


    You can find our ticket system in the upper menu on our website.





    The button “NEW TICKET” will lead you to our form.

    Please make sure you have reviewed the information above and all fields are completed

    If you are unsure how to find your steam ID please click here: https://steamid.io/




    Once you have filled in all fields of the ticket, please explain your issue in detail in the big box, including the information below.

    • What happened / How can we help?
    • Coords
    • ccc coords (See Below for information)
    • Tribe- and Player names involved
    • Meaningful screenshots


    For exact coords please use only GPS or Awesome Spyglass (PvE), not some approximate coords from the map.


    What is ccc and how do I get it?


    With ccc coords admins have the opportunity to teleport to your exact position.

    You get the coords by typing ccc in your console (not in game chat). This command will copy some numbers to your clipboard. With Ctrl + V you can paste it in your ticket.


    Your ticket should look like this:






    Finally check whether you have filled out everything correctly and your explanation is accurate.


    What information we need is always depending on the issue.


    If we are required to check a previous event, we also need any dates or times or anything else you feel is relevant to resolve your ticket. We can check our logs but approximate times and dates will help save time searching for information.


    Remember: All tribe logs and entries are recorded in our server logs and can be reviewed if required at any time.


    If you follow this step by step guide, you will give the Owners / Admins the best opportunity to complete your ticket effectively.



    Your Ghost-Division Team



    Brand New Special Offer - Genesis 2 Water Breeding

    Due to the limited space on Genesis we are offering our state of the art water breeding base for rent! Only 10 Element per day and you can breed whatever you like, there is a lot of space, a parking lot for your raft and a guest house (Screenshots will follow)!


    Contact Gunnsen or me if you are interested!





    Dear Co-Survivors,

    we know many of you might want to breed aquatic animals but do not have access to a base with enough water space. The size of an outpost is not large enough for the big creatures down in the sea and it is risky and annoying to build a temporary defense every time you breed.


    This is why Gunnsen and I decided to offer our Ragnarok Base which was designed to breed even the largest aquatic creatures in Ark. Since we do not use that base too often and most of the time it is a sad, lonely place in the ocean we want to rent the base out to you.



    In our base there is a Guest Room just waiting for your arrival giving you access to some storages, refrigerators, a tek trough, grill and more. Our transmitter and hatcheries are of course available to you, too. You will have access to two decks above the water and a big tube (diameter of the base) all the way down to the ocean floor. Thanks to our Tek elevators you can reach everything within seconds.




    On top of that you will enjoy a 360 degrees ocean view, athmospheric lighning that will make your creatures mate like crazy, quick access to the Tuso trench and some of the best sunsets you ever saw.

    You can reach the base either with our open S+ Teleporter, any flying or swimming creature or by raft (can be your spawnpoint too). The base is located at Lat 55.5 Lon 24 on PvE Ragnarok. We are waiting for you.




    Our base is available for only 10GC a day or 25 GC for a weekend (Friday - Sunday). Please contact Gunnsen or Cherie in Discord or PM if you are interested.


    Greetings

    Die roten Pandas