ARK and Ghost Division servers: frequently asked questions, issues and tips to help your survivor live long and prosper.
Part 1: Connecting to GD servers and getting started
I can't join/ find the server.
Follow this guide carefully, it was written to solve most known joining issues:
I'm trying to join the server and it says „Mod mismatch”.
Make sure that all your mods are up-to-date. If they aren't, and nothing is downloading/ installing, restart Steam – it should start downloading the update.
Due to recent Steam changes, you may have to unsubscribe and re-subscribe to the mod to push its update.
Then launch Ark and let it install the mod.
Servers are checking for updates every hour, so sometimes you may need to wait up to 1h for the server to update.
Follow GD's Discord to keep in touch with the community and to check if the servers are updating.
I disconnected and now it says „Player already connected”.
Just wait 5-10 minutes, server will eventually recognize that you left and let you back in. You can also disconnect yourself using Ghost Data.
All servers seem to be offline.
Servers perform a daily restart at 12:15 CEST, it usually takes 5-10 minutes.
Sometimes servers go down to upate the game or mods. It takes 5-15 minutes.
If only one server is offline, it could crash and needs to be restarted by server owners. Please join GD's discord to stay tuned.
If servers are up but you still can't see them, make sure that your client and mods are updated.
Are there kits for newbies?
There are none, but if you ask politely, some players may have some tames or items for you. Be friendly, and not insistent – don't beg players for free stuff. Check the marketplace in Discord and in forum, and have a look at the ingame Auction House – many players are trading goods for resources or for Ghost Coins, which you earn by voting on the server.
Part 2: In-game issues
How can I ask for ingame support?
Open a support ticket here: the-ghost-division.com/ticketsystem
You need to create a forum account to submit a ticket. Please respect server admins' privacy and do not send them private messages. Support ticket is the only way to go. They will answer it as soon as possible.
How to write a perfect ticket and make admin's work easier: the-ghost-division.com/forum/thread/5300-how-to-open-a-ticket/
To find your SteamID64, go to steamid.io and paste a link to your Steam profile. If you don't use a custom address, the number at the end of the link is your ID. You can also see your SteamID64 in Ghost Data.
I logged out on a bed/ in a sleeping pod and now can't interact with anything.
Try to respawn (type /suicide in game chat) or fast travel with the bed on which you slept. Make sure to pick up your items afterwards. You can also pick up your bed.
It seems to be happening more often if your bed is close to a wall - if you keep glitching, try moving your bed a bit further.
I died while I was offline and lost my stuff.
Your body moves a bit when you log in/ out and with every server restart, and it can glitch through your walls or foundations and get killed by wild dinos, drowned, or just killed by some game bug. It's recommended to always log out naked. Items lost this way will not be refunded.
I died and my body is in a place where I can't reach it.
Try to pull it with grappling hook. If the body turned into a bag, you can pull your stuff with Advanced Transfer mode of Omni tool, and soul finder. If it didn't, jump to another server and back to make it happen.
I lost my items or dinos due to a game bug/ server crash etc. Can I get it back?
No, server staff will only refund items lost due to their direct mistake, like removing your base by accident.
Refunding everything lost to game malfunctions would take a full time job, and admins are supporting in their free time. Every player is equal, so please don't expect admins to make an exception for you.
I spawned inside someone's base.
It's advised to travel between maps for the first time with nothing valuable on you, only some structures to build a spawn point, so you can travel without this issue.
If you are stuck in a foundation or other structure, open console [Tab] and type reconnect, this should push you out of said structure.
If you are a fresh spawn, or don't have valuable items on you, you can kill yourself and spawn in a different zone, type /suicide in game chat.
If you can't afford dying, try to reach the tribe in game or in Discord, or ask other players for help. Always check if one of gates isn't open and that there is no other way to leave the base on your own. Try to relog, standing next to base walls – it can glitch you out. If you fail to get out, then submit a support ticket.
I keep disconnecting or crashing.
Verify your game files – sometimes they may be corrupted, what causes game crashes. Check if your game settings are adequate to your hardware – try lowering them or running the game in low memory mode. Also check if your drivers don'r require an update.
If you are running Ark on a potato, open Steam library, right click Ark → Properties → General -> Launch options, paste:
+mat_reducefillrate 0 +r_shadowrendertotexture 0 -sm4 -d3d10 -nomansky -lowmemory -novsync → then launch the game and set all graphic settings to lowest. You
will feel like in 1999 but will get nice fps!
I'm getting „Outgoing reliable buffer overflow” error.
This error is client-side. Buffer can be defined as memory, where the client holds data that is has to process.
This data is all kind of information that affects your game, starting with the world around you, structures, dinos, animations they perform, ending with your character – your inventory, learned engrams, your uploads etc. Pieces of information are flagged as less or more essential. If you reach your buffer limit while processing less essential information, it will just fail to process. But if you reach the limit while processing absolutely essential thing, then the client can't handle it and will crash.
How to fix this issue?
Reduce the amount of data that your client has to process. Make sure that your inventory isn't full (best option is to carry only items that you actually need), don't learn every possible engram (try mindwipe when getting buffer overflow), being in your base – turn off the structures that are running but not currently needed – such as tek replicator or forge, remove items and dinos from your game data (uploads), don't carry too many soultraps (and best don't upload them) as they hold a big amount of information, move to a less populated area, reduce your graphic settings – especially view range and details – the less you process, the better for you.
It appears that sometimes you can get this error with no visible reason [aka: Ark being Ark], then try to respawn.
I think that someone is violating the rules.
Report it in a support ticket: the-ghost-division.com/ticketsystem
Always provide an evidence: screenshots, videos, tribelogs and whatever you think may prove a rule violation.
In the header of your ticket there is a place for YOUR data: your SteamID64, your character name, your tribe name and the map on which the violation appeared. This is not a place for information about players you want to report.
How can i see my tribelog in Discord? (by Gunnsen)
1. First of all you need your own Discord server (or some server you got admin rights on). Guide: https://support.discord.com/hc…How-do-I-create-a-server-
2. Next you need to create a webhook for that Discord. We advise to use a seperate channel for the Webhook. Guide: https://support.discord.com/hc/en-us/articles/228383668-Intro-to-Webhooks (You will only need to follow the "Making a webhook" section)
3. You can now add this Webhook to your tribe ingame with the following chatcommand (replace <webhook> with the webhook created by your Discord): /TLR <webhook>
4. Enjoy all your tribe logs saved forever in your personal Discord.